frequently asked questions. (f.a.q's)

Q: What is mobile detailing?
A: Mobile detailing is a professional car cleaning and reconditioning service that is performed at your location. Our technicians come to you with all the necessary equipment and products to thoroughly clean, polish, and maintain your vehicle.

Q: How long does a mobile detailing service take?
A: The time required for detailing depends on the size of the vehicle and the type of service requested. Typically, services can take between 1.5 to 12 hours. (Average of 4-5 hours) For more comprehensive services, like full interior and exterior detailing, the time may vary.

Q: Do I need to be home for the service?
A: While it is not always necessary, we do recommend that someone be available to provide access to the vehicle and any necessary utilities (water and electricity). If the service is being performed at a property, please ensure that the vehicle is accessible.

Q: Can I book a mobile detailing service for a location other than my home?
A: Yes! We offer mobile detailing services at various locations, such as office buildings, parking lots, or other convenient areas within our service area. Additional fees may apply for locations outside our standard service area.

Q: What if my vehicle has special conditions, such as custom paint or delicate materials?
A: Please inform us in advance about any special conditions, such as custom finishes, delicate interiors, or any existing damage. This helps our team to take the necessary precautions and use the appropriate products.

Q: Do I need to provide any products or equipment for the service?
A: No, we bring all the necessary products and equipment needed to perform the service. However, if you have specific products you would like us to use, please let us know in advance. We cannot guarantee the results or safety of those products.

Q: Can you clean the engine or undercarriage of my vehicle?
A: Yes, we offer engine cleaning and undercarriage detailing as part of our services. Please notify us in advance if you'd like this included so we can take the proper precautions.

Q: What happens if it rains or the weather is bad on the day of my appointment?
A: If the weather prevents us from completing the service (e.g., excessive heat or rain), we will contact you to reschedule the appointment at no additional charge.

Q: How do I pay for the detailing service?
A: We accept a variety of payment methods, including credit/debit cards, cash, and mobile payment options (such as PayPal, Venmo, Zelle, or CashApp). Payment is typically due at the time of service unless otherwise arranged.

Q: Can I cancel or reschedule my appointment?
A: Yes, you can cancel or reschedule your appointment up to 24 hours before the scheduled time without incurring any cancellation fees. Cancellations or reschedules made less than 24 hours before the appointment may incur a fee of up to 20% of the service cost.

Q: Are your detailing products safe for my vehicle?
A: Yes, we use professional-grade, vehicle-safe products and equipment for all of our detailing services. If a specific product is requested by the client, we cannot guarantee the same level of safety or results.

Q: How often should I get my car detailed?
A: The frequency of detailing depends on how often you use your vehicle and the conditions it’s exposed to. We generally recommend detailing every 3-6 months, or more frequently for vehicles that are exposed to harsh environments, like heavy dirt or sun.

Q: What is included in a basic detailing package?
A: A basic detailing package typically includes a thorough exterior wash, wheel cleaning, interior vacuuming, wipe-down of surfaces, and glass cleaning. Additional services, such as waxing or deep cleaning, may be available in upgraded packages.

Q: Will detailing remove all scratches and paint imperfections?
A: While detailing can help reduce the appearance of minor imperfections and scratches through polishing and waxing, deeper scratches or chips may require professional paint correction that we also offer.

Q: Do you provide detailing services for commercial vehicles?
A: At this time, we do not offer detailing services for commercial vehicles, including trucks, vans, and fleet vehicles. Contact us for more details or customized packages for your business.

Q: Why are your services only available on Tuesdays and Wednesdays?
A: As a startup business, we are currently operating on a limited schedule while the owner balances a full-time job. At this stage, our services are available on Tuesdays and Wednesdays. However, we are actively working towards expanding our operations to six days a week once the owner is able to transition into full-time management of the business. We appreciate your understanding and look forward to offering more flexibility in the near future!